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The Operational Command Centre for Shopping Malls

Control tenant leases, interactive floorplans, maintenance, meters, and daily field execution from one live operating console—replacing scattered spreadsheets, WhatsApp, and email chaos.
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Spatial Lease Control
Interactive floor plans mapping unit GLA, active tenant contracts, and occupancy status in real time.
99.5% Asset Uptime
Shift from firefighting to structured preventive schedules across all critical equipment.
OPEX & NOI Protection
Replace stitched spreadsheets with live operational dashboards and board-ready reporting.

Why Spreadsheets, WhatsApp, and Legacy Systems Fail Modern Malls?

Managing high-footfall assets across scattered tools creates blind spots, delayed repairs, and unchecked OPEX leakage.

  • WhatsApp & Phone Call Dispatches

    Tenant requests and contractor updates get lost across chats and emails. SLAs are missed, and tenant dissatisfaction grows.

  • Lease Data Separated from Daily Operations

    Leasing tracks contracts in spreadsheets while engineers use paper. Without interactive floorplans, management lacks real-time spatial visibility.

  • Skipped Preventive Maintenance

    Technicians spend all day firefighting urgent calls. Routine servicing falls behind, leading to costly equipment breakdowns.

  • No Single Source of Operational Truth

    Asset managers rely on outdated month-end reports. Without live operational data, board decisions are made on guesswork.
Watch more on the webinar

THE COMMAND CENTER IN ACTION
From Interactive Floorplans to Full Operational Control

See how ORDIN connects your physical mall layout, tenant requests, engineering teams, and executive reporting in one live workflow.
BUSINESS IMPACT
Measurable Control Over
Shopping Mall’s Performance
Shift from reactive firefighting to structured asset management that protects Net Operating Income (NOI) and lowers operating costs.
  • Lower Operating Costs
    Cut unnecessary maintenance spend by up to 15% through scheduled preventive care, automated contractor tracking, and reduced equipment downtime.
  • Faster SLA Resolutions
    Resolve tenant issues and engineering work orders 35% faster with automated mobile dispatch and real-time activity tracking.
  • Maximum Equipment Uptime
    Extend the life of critical HVAC, electrical, and escalator infrastructure by enforcing strict digital preventive schedules.
  • Protected Asset Valuation
    Gain full transparency over square meter yields, tenant service quality, and budget performance with live executive reports.
FIELD-TESTED PROOF

How a Mall in Tbilisi Streamlined
Operations Across 2,000+ Assets

Georgia’s premier regional shopping centre replaced fragmented tool chaos with ORDIN’s unified operating system.
"ORDIN gave our operations team total real-time control. We eliminated lost tenant requests and gained full visibility over contractor performance and equipment health."

— Operations Leadership, Tbilisi Mall
  • 2,000+ Assets under active management
  • 250+ Tenants connected on automated SLAs
  • 35% Faster response & ticket resolution time
  • 15% OPEX Savings through structured preventive maintenance
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FAST TIME TO VALUE
Go Live in Days, Not Months
No heavy, 2-year IT projects or operational downtime. Deploy ORDIN in phases to prove ROI before committing your entire asset portfolio.

PHASE 1 / DAYS 1–14

Mobile Ticketing & SLA Setup

Digitise your maintenance requests, equipment list, and tenant communications for a single zone or category. Get immediate visibility over work order bottlenecks with zero operational disruption.

PHASE 2 / MONTH 1-2

Floorplans, Leases
& Preventive Care
Upload your floorplans, connect active tenant leases, and automate scheduled preventive routines. Your FM team and leasing department start operating on a single visual console.

PHASE 3 / SCALE

Integrations & Board Telemetry
Connect ORDIN to your existing BMS, utility meters, and accounting systems (like 1C or ERPs). Unify operations across all your shopping centers with executive dashboards.
Discuss Rollout Plan for Your Mall
Built for GCC & Central Asia:
1C Integrated, 100% Data Compliant
Run your shopping center on software that natively syncs with 1C and regional ERPs while adhering strictly to local data sovereignty and personal data protection laws.
  • 1C, SAP & Financial Sync
    Automatically sync tenant billing data, utility chargebacks, work order expenses, and inventory parts directly with your accounting software.
  • BMS & Smart Meter Telemetry
    Connect directly to building management systems, HVAC sensors, and digital utility meters to log consumption and trigger automated fault alerts.
  • Footfall counters & Turnover Data
    Integrate tenant turnover tools, visitor footfall counters, and mobile tenant apps into one central visual dashboard.
  • GSS & Central Asia Data Sovereignty
    Built for regional compliance with local cloud hosting options, multi-language support (English, Russian, Georgian, Arabic) and enterprise-grade security.