Automated work order & request management for real estate

ORDIN’s automated work order and request management platform centralises real estate and property maintenance, enabling property managers to streamline building upkeep, reactive maintenance, and service request tracking with intelligent workflows.

The solution improves facility operations and ensures efficient, organised handling of all maintenance activities for the property management industry.
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Automated work order & request management for real estate software
  • Automatic assignment and prioritization
    Assign and prioritize work orders quickly, with options to view and filter tasks by technician, asset, location, or urgency.
  • Identify bottlenecks
    and cost drivers
    Track work order trends to identify maintenance cost drivers and optimize technician productivity, improving task efficiency.
  • Minimize equipment downtime
    With asset management tools, ensure reliable equipment performance and reduce unplanned downtime across facilities.

  • Maximize asset lifespan and ROI
    Extend asset longevity with reactive and preventive maintenance module, helping increase ROI through optimized equipment use and reduced maintenance costs.
Full work order fulfilment cycle within the app and portal
Clients can create requests directly in a mobile app or portal, and the system automatically assigns them to the appropriate team members, generating responses and push notifications . This streamlines request processing, reduces errors, and enhances customer service quality.
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Fast messaging between residents and team members
ORDIN enables you to easily add comments to each work order at all stages, significantly improving communication among participants and saving time.
Photo and NFC validations of work
Ensure accuracy by capturing photos of completed tasks and using NFC tags to validate work on-site, improving accountability.
Customer satisfaction rating and multi-format reporting

Collect feedback from clients through satisfaction ratings, and generate dashboards reports in multiple formats (online, .pdf, .xlsx) for detailed performance analysis.
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The primary functions of the
ORDIN CAFM Reactive maintenance module

  • User requests are received immediately
    The ORDIN Reactive maintenance and requests module facilitates the acceptance of requests from customers around the clock, seven days a week, including holidays, via the portal, mobile app, or Telegram chatbot.
  • History of requests and equipment repairs
    Requests are automatically recorded in the system and distributed among the responsible employees, ensuring a prompt response and resolution of issues.
  • The relationship between tasks and premises, and equipment
    Create and affix QR codes to equipment that can be scanned using the ORDIN mobile app. This will allow on-site employees to access all data about a specific piece of equipment, its service history, and necessary spare parts.
  • Status updates via push and email notifications
    Push and email notifications about the status of requests ensure that employees are always informed and that customers are kept updated. Eliminate the distractions of incessant calls and messages.
  • Customer satisfaction ratings for each request
    The system collects customer feedback on each request and automatically calculates the average rating of the contractor and customer satisfaction in order to:

    • Identify the problem areas.
    • Improve service quality.
    • Employee motivation.
  • Speed up processing with templates, hints, and search through embedded documents
    Templates: Employees can swiftly respond to common customer requests with the aid of ready-made response templates.
    Hints: Contextual hints assist employees in selecting the appropriate wording and actions based on the type of the request.
    Searching attached documents: The system enables swift identification of necessary documents among the attachments to the request, thereby saving time and enhancing work efficiency.
  • To facilitate communication use the chat feature embedded within the application
    The ORDIN app allows to chat directly in the request. This approach enhances efficiency, facilitates seamless communication, and fosters transparency.
  • Quickly track negative feedback from tenants and residents
    Indicating overdue applications and tracking negative feedback helps you respond proactively and quickly resolve issues in negotiations with tenants on rates.
  • Interactive archive and dashboards,
    reports in Excel and PDF
    Get rid of paperwork by storing reports in a digital format that is easily accessible and exportable to Excel or PDF.
  • ORDIN Open API
    Integration with data collection, equipment management, and technological control, security, access control systems, and other related systems.
Download the free ORDIN CAFM mobile app

Results of implementing
The ORDIN CAFM Reactive maintenance and requests

  • -40%
    Reducing application processing times

    No more endless chats and calls, routine task automation, response templates, and document searches.
  • +20%
    Improving the quality of customer service

    Technicians and engineers receive tasks on their smartphones while on the go. The system facilitates rapid problem resolution, effective communication, and the collection of satisfaction ratings.
  • -10%
    Operating expenses reduction

    These include preventing breakdowns, optimizing resource usage, and monitoring work performance.

ORDIN CAFM Reactive maintenance and requests interfaces